Lync 2013 Persistent Chat Installation

This guides goes through the steps to install and configure Lync 2013 Persistent Chat


  • Create new Persistent Chat server in Topology Builder.
  • Prerequisites – Installation.
  • Lync 2013 Control Panel – Configuration of Chat.

Configure Topology

Open up Topology Builder on your Frontend Server.



  • Expand your site and then right click on Persistent Chat Pool.
  • Step 1 -> Click on New Persistent Chat Pool.


  • Step 1 -> Enter in the FQDN of your Chat server.
  • Step 2 -> Select Single Computer Pool.
  • Step 3 -> Click Next.


  • Step 1 -> Enter in a Display Name.
  • Step 2 -> Ensure the check box is selected as shown above.
  • Step 3 -> Click Next.


  • The next window as shown above is to define the SQL Server Store.


  • Select the first radio button to use a previously defined file store.


  • Leave the default and then click Finish.


  • We are going to publish the Topology. Click the action menu an then Publish Topology.


  • Click Next.


  • Once all the databases have installed you should see the screen above.
  • Click the finish button.

Persistent Chat Server Install and Configuration:

I’m not going to list all the steps to show the installation for Windows Identity Foundation 3.5, I will show you the feature that needs to be installed only.


  • Click Next and then Install.
  •  Install Lync as per normal.

Configuration of Chat – Lync Control Panel


  • Login to the Lync Control Panel.
  • Step 1 -> Click on Persistent Chat.
  • Step 2 -> Click the +New button.


  • Select the Service above and then click OK.


  • Fill in the Name you would like to use.
  • You can also fill in a description.
  • Select the 3 checkboxes.
  • Click the commit button.

Hope it helps.

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